Write Us

Perfect Flight Customer Care

Have a question, comment or just want to say hi? We’re here for you! Drop us a note at inflight@earlybirdbed.co and one of our Sleep Professionals will get back to you.

To chirp with us directly call 1-888-291-8854 Monday through Friday from 9AM to 6PM CST. We’d love to chat.

 

FAQs

SHIPPING, RETURNS & EXCHANGES

+

HOW CAN I TRACK MY ORDER?

Your shipping confirmation email should have a tracking number that you can use on https://www.fedex.com/apps/fedextrack/?action=track

We can also email you your tracking number if you give us a call at 1-888-291-8854 or email us at inflight@earlybirdbed.co.

CAN I SPECIFY A DELIVERY DATE?

Yes. You may specify a delivery window when placing your order.

HOW LONG DOES SHIPPING TAKE?

Free Shipping: 4-7 Business Days
Standard Shipping: 3-5 Business Days $10.00 per item
Overnight, 1 and 2 days Fed Ex charges will apply

DO YOU SHIP TO ALASKA OR HAWAII?

No. We ship only in the lower 48 states.

HOW DO I CANCEL MY ORDER?

You may cancel your order as long as the mattress hasn’t left our facility. Call customer service at 1-888-291-8854 for help.
If your order has shipped, we will provide a refund if the box has not been opened.
If the box has been opened, please ensure that the mattress seal has not been broken.
If the seal has not been broken, we will issue a refund upon inspection.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all debit and credit cards. We also accept PayPal and Amazon Pay.

DO I PAY FOR SHIPPING?

Free Shipping: 4-7 Business Days
Standard Shipping: 3-5 Business Days $10.00 per item
Overnight, 1 and 2 days Fed Ex charges will apply

CAN I EXCHANGE MY MATTRESS FOR A DIFFERENT ONE?

Your complete satisfaction is our mission. You have a full 180 day trial period to decide if this Early Bird mattress is right for you. If you are not completely satisfied, we will work with you to find the mattress that’s right for you. Please contact our customer support team at 1-888-291-8854 or email us at inflight@earlybirdbed.co to help you.

HOW DOES YOUR RETURN POLICY WORK?

Please contact our customer support team at 1-888-291-8854 or email us at inflight@earlybirdbed.co. We will do our best to coordinate the best option for returning your Early Bird mattress.

WHERE ARE EARLY BIRD MATTRESSES SHIPPED FROM?

We ship our mattresses from our central hub in Texas.

WHAT DO YOU DO WITH THE RETURNED EARLY BIRD MATTRESSES?

We don’t let any Early Bird mattresses go to waste. All returned mattresses are donated to local charities or recycled. We never reuse or repurpose any returned mattresses.

MATTRESS QUESTIONS

+

DO YOU OFFER A SLEEP TRIAL PERIOD?

We offer a 180 day sleep trial for you to make sure the mattress is right for you.

WHERE ARE EARLY BIRD MATTRESSES MADE?

Early Bird Mattresses are handcrafted in the USA

DOES THE MATTRESS SLEEP HOT LIKE OTHER MEMORY FOAM MATTRESSES?

Nope, our patented high airflow gel-on-gel design eliminates the possibility of sleeping hot. Check out what Early Bird is made of to give you the best night sleep.

IS THERE ANYWHERE I CAN TRY YOUR MATTRESSES?

Early Bird Mattresses are available at select retailers across the country so you can test them out at your convenience.
Please contact us at inflight@earlybirdbed.co with your home address and we’ll gladly send you a list of retailers in your area that carry Early Bird.

WHAT IS THE WARRANTY ON EARLY BIRD?

Early Bird has a 10 year non-prorated warranty. 100% money back guaranteed.

MATTRESS SET UP & CARE QUESTIONS

+

HOW DO I SET UP MY EARLY BIRD MATTRESS?

Set up is easy: Simply unpack, roll out and take off the plastic wrapping. Early Bird should be set up on a level bed frame or box spring. Placing your Early Bird mattress on the floor is not recommended.

HOW LONG DOES MY EARLY BIRD MATTRESS TAKE TO INFLATE?

Full inflation can take 24-48 hours, however Early Bird can be slept on after 10 minutes of inflation.

THERE IS A SMELL WHEN I OPENED, IS THIS SAFE TO BREATHE?

The odor is neither toxic nor dangerous; it may last for a few hours, but it will eventually go away.

ARE EARLY BIRD MATTRESSES FLAME RETARDANT?

Yes. They are fire barrier certified.

HOW DO I GET MY MATTRESS BACK IN THE BOX?

Once you have removed your mattress from its box and the seal has been broken, it cannot be placed back in the box. If you are moving your mattress, we suggest storing in a mattress box which you can find at home improvement stores.

WILL MY EARLY BIRD MATTRESS WORK ON AN ADJUSTABLE BED FRAME?

Yes! Early Bird works with adjustable bed frames.

WILL MY EARLY BIRD MATTRESS WORK ON MY EXISTING BOX SPRING/FOUNDATION?

Yes, as long as it is in good condition and able to support the mattress with a firm and flat support.

DO I NEED TO USE A BOX SPRING?

You do not have to use a box spring. Your Early Bird mattress just needs a level and solid bed foundation. We don’t recommend placing the mattress on the floor.

DOES YOUR DELIVERY INCLUDE SET UP AND HAUL AWAY OF MY OLD MATTRESS?

At this time, we don’t offer mattress removal or set up but we will in the future. Check back soon to find out when!

DO I NEED TO FLIP MY EARLY BIRD MATTRESS?

Nope! But we recommend turning it 180 degrees every 6 months.

HOW DO I CLEAN MY EARLY BIRD MATTRESS?

Your Early Bird mattress cover can be spot cleaned. Do not remove your Early Bird mattress cover and place in a washing machine.

CAN MY EARY BIRD MATTRESS BE FOLDED FOR TRANSPORT?

Early Bird mattresses are not designed to be folded. Our warranty will not cover issues that arise from folding the mattress.

WHAT ARE SOME OTHER CARE TIPS FOR MY MATTRESS?

Rotations: We suggest rotating every 6 months. Regular rotation of your mattress will help it wear evenly.
No jumping: Jumping on the bed can damage the coils and the fibers of your mattress.
Use a mattress cover: A waterproof, washable mattress cover provides extra protection from spills and allergens.
Keep clean and dry: If you spill something you can dab at it with warm soapy water, but avoid getting it any more wet than you have to since moisture creates a breeding ground for mold. Then, let it dry completely before making the bed.
Use Baking Soda for odors: To absorb odors without harming your mattress sprinkle it with baking soda and wait 20 minutes. Then use a vacuum to suck up the baking soda, and enjoy a fresher night’s rest.
Carry carefully: If you need to lift it completely, do so from underneath, and make sure to get several strong people to work together, lifting with their legs. Only transport your mattress when it’s fully supported.
Replace when it’s time: Even with the best care, your mattress will eventually wear out, usually after eight to 10 years. If your mattress is old and you find that you’re waking up with an achy back or it’s not feeling as comfortable it used to it may be time to replace.

Copyright © 2013-present Magento, Inc. All rights reserved.